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  • What is a TimeCapsule?
    TimeCapsule is a cloud-based service that allows you to create a personalized message letter for your child or loved ones, to be delivered at a future date of your choosing. It's a unique way to send a heartfelt message to your child's future self. At TimeCapsule.center, we strive to make the delivery as memorable as possible by having each recipient called by our agents to make sure the surprise is truly magical. Before the recipient even has access to the TimeCapsule digitally, our agents introduce themselves and the service, explain the purpose of the call, and then surprise the recipient with the TimeCapsule gift that was initially scheduled even years ago by the sender. We are actually verry proud to offer such unique service to our customers.
  • How does TimeCapsule work?
    Using TimeCapsule is a simple and straightforward process! Start by crafting your letter using our intuitive online interface. You can easily add media files such as text, photos, videos, and audio to make your gift more personal and meaningful. Once you're satisfied with your creation, simply choose the delivery date and pay the service fee. We'll securely store your TimeCapsule on our cloud platform and take care of the rest. But that's not all! Our service goes beyond just delivering a letter in the future. We want to make sure that the delivery is truly memorable and emotional for the recipient. That's why our agents will personally call and surprise your child or loved one with the news of the TimeCapsule delivery. Imagine their delight and wonder when they hear about a special gift that was planned even years ago! It's a magical experience that we're proud to offer as part of our unique service.
  • What's the full process of creating a TimeCapsule?
    We Collect Sender's Details: You provide contact details of the person who intends to use the TimeCapsule service to send a message to their loved ones. We Collect Recipient's Details: You provide contact details of the person who is intended to receive the TimeCapsule. You Designate an Assignee: You provide contact details of a secondary person who can help us locate and reach the recipient via phone or email. You Set a Delivery Time: You choose a delivery date that falls within the range of 1 year to 20 years from now and select delivery options. You Craft the Letter: You write a heartfelt message to your loved ones, expressing your emotions and thoughts. You Attach Media: You can upload additional files, such as photos or videos, to add even more emotions to the message. You Pay the Service Fee: You pay a service fee of $59.99 using a secure payment gateway, Stripe, and provide your credit card details. We Store and Encrypt Files: We store your TimeCapsule on a secure cloud platform and encrypt your files to protect them from unauthorized access or editing. We Notify Upcoming Delivery: We contact the sender and assignee one week before the scheduled delivery date to confirm and ensure a smooth delivery. We Organize the Delivery: We execute the delivery according to the chosen delivery date and plans to create a maximum of surprise and joy for the recipient.
  • Is my personal information and letter secure?
    Yes, at TimeCapsule.center, we place a high priority on data security and take several measures to ensure the safety of your personal information and files. Our cloud platform is equipped with state-of-the-art encryption and security protocols, ensuring that your TimeCapsule is stored securely and can only be accessed and delivered according to your specific instructions. However, in order to ensure a pain-free delivery experience for the recipient, we will need to decrypt your files at the time of sending. Rest assured that we will take all necessary precautions to maintain the security and privacy of your information throughout the process.
  • Can I edit or update my letter after I send it?
    No. Unfortunately, once you send your message to us, it cannot be edited or updated. This is the purpose of a Time Capsule. It ensure the integrity and authenticity of the message when it's delivered in the future.
  • How much does TimeCapsule cost? and why?
    We offer a unique pricing plan of $59,99. Please note your payment covers all the costs associated with securely storing and delivering your TimeCapsule to your loved ones. It covers not only the creation of the TimeCapsule, but also its secure storage and the delivery unique process. Understand that we have invested heavily in state-of-the-art encryption and security measures to protect your personal information and files. We also plan our deliveries during a week where our agents usually start to contact back senders and assignees to provide important information about the recipient so they can push the surprise even further.
  • Can I send TimeCapsule as a gift to an adult?
    Yes, you can sign up and design a letter to be delivered as a gift to anyone. Simply indicate the recipient's name and address during the sign-up process, and we'll take care of the rest.
  • How far in advance can I schedule a delivery date?
    You can schedule a delivery date from 1 year up to 20 years in advance. Choose a date that has special meaning for you or your child or loved ones, such as a birthday so we can provide a magical delivery.
  • How do I know if my TimeCapsule has been successfully delivered?
    We will notify you via email and call before and after your letter has been successfully delivered to the recipient.
  • Can I change the delivery date of my TimeCapsule?
    Yes, you can contact our customer support team to request a change in the delivery date. However, it is not a free service. We charge $15 per edit unless you wait the last week before the delivery date where we will contact you to confirm all data.
  • How will my child receive the TimeCapsule gift?
    At TimeCapsule.center, we understand that the delivery of a TimeCapsule is a special moment, and we strive to make it as memorable as possible. That's why we go the extra mile to provide emotional deliveries, where each recipient is called by one of our agents to make sure the surprise is truly magical. Before the recipient even has access to the TimeCapsule digitally, our agents introduce themselves and the service, explain the purpose of the call, and then surprise the recipient with the TimeCapsule gift that was initially scheduled even years ago by the sender. We are actually very proud to offer such unique service to our customers.
  • Can I cancel the delivery?
    Yes. We understand that plans can change, and you may need to cancel your TimeCapsule delivery. If you need to cancel, simply log in to your account and request the cancellation before the scheduled delivery date. Please note that there is a cancellation fee of $15. Also understand that we cannot issue any refunds for the fees that have already been paid. If you have any questions or concerns about cancelling your TimeCapsule delivery, please contact our customer support team.
  • What is the maximum file size that I can attach to the TimeCapsule?
    We currently support a maximum of 5 files of 10 MB for each letter upload. If your media exceed this limit, you can edit and/or compress the files.
  • Is there a limit to the length of the letter I can include in my TimeCapsule?
    Yes, We impose a strict limit of 5000 characters, but we recommend keeping it to a reasonable length so that your child can easily read and understand the message when they receive it. As a general guideline, we suggest keeping the letter to one page of standard size paper.
  • Can you help me design my TimeCapsule letter?
    Yes! We have a template section in our website that you can visit at anytime.
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